Resources for giving constructive criticism to employees?
February 27, 2013 2:32 PM Subscribe
I work with someone (technically an assistant, but in reality does work for multiple people in the office, with most of their consistent work coming from me), and need to have a conversation regarding accuracy, timeliness, etc with them. Any suggestions or links to resources for the best way to approach this so they don't get defensive?
posted by needlegrrl to Human Relations (15 answers total) 12 users marked this as a favorite
We've had a conversation before, several months ago, about accuracy, and it has improved since then, but it's still not where it needs to be. Some tasks are forgotten completely, some are simply not done to the level I need them to be done to.
We've also discussed timeliness, and an effort was made for a while, but they are still not on time consistently. (Lately, they've been emailing day of that they won't be in for various reasons. We need someone who will be here consistently.) They were hired before I was, and were not given much guidance at that time. They have not been recording time on their time sheet accurately, (not recording breaks/brief lunches appropriately, and saying they were working on projects at that time). I've discussed with my boss, and boss has agreed this is a problem, and asked me to discuss.
I feel like we need to set new expectations for the position, and frame it as a "moving forward, this is what we need" rather than a "here is the laundry list of what you've been doing wrong".
This is basically the last step before hours are reduced/ended. What's the best way to go about it?
I've looked up PIPs - our office really isn't that formal. If we do let them go, we will likely not replace them - I can do most of the work myself at this point, although it will create more of a time crunch/certain things will need to be rescheduled.