Best practices for software focus groups
February 7, 2013 4:28 PM Subscribe
I'd like to start running focus groups on the software I design, and I'd love it if any of you lovely people have experience/resources/best practices you can share.
I do ux and visual design for online financial software, and am about to embark on a major overhaul of an existing app. I'd like to get insights on the problems current users (of varying experience levels) have with the existing app, as well as user validation of my new designs. I'm new to collecting this sort of feedback, so any experience any of you have with constructing these groups (membership, structure, types of questions, traps you've fallen into), general best practices, resources (books, websites etc) that you'd recommend, I'd love to see them and hear your thoughts.
I've already taken a look at Information Architecture for the World Wide Web and Don't Make Me Think.