I bought a new couch. It got delivered yesterday. The couch is damaged (though it's very minor). I'm going to call "the guy" today and "work something out." Please help me choose the best option.
So, the reason the couch got damaged is that the delivery truck got hit by a car on the way to my house. The front corner of the truck got smashed clean off, the cab lost a side mirror, and scary pieces of metal were sticking out every which way. Apparently they got hit by some drunk teens out joyriding. Awesome.
Anyway, the couch suffered a puncture wound. It's a slit about the diameter of a nickel, and it's located approximately here
. That is not my couch, nor does it look anything like my couch, it just serves to illustrate that it's on the top of the back part, not on a cushion, more or less hidden from view. I noticed it after the guys had finished putting the couch together and hauling it into my apartment.
The delivery guys were great about it, took pictures, noted everything fully on a form, and told me that I should do whatever I want, because they're going to bill the damaged truck and damaged contents to the other driver's insurance, and it wasn't going to get them (the delivery guys) in hot water either way. Cool.
Here are my options:
1) Get a whole new couch. (This is a very large sectional, and they said it might take a few weeks between ordering a new one and delivering it. I like having my couch right now and would like to continue having my couch.)
2) Let them send someone out to fix it. (It's a microfiber material and the wound is pretty small.)
3) Talk to the shop owner and work out deal where they give me some money back.
I think I'm going to call today and ask for a combination of #2 and #3.
a) Is this a bad idea? Should I ask for a whole new couch? I don't particularly care much, honestly, and the idea of getting money back appeals to me. But it's the sort of thing that some people (like, for instance, my mom) would absolutely freak out about. Is there a legitimate reason I should want a whole new couch?
b) Assuming I go the other route, how much money should I ask for? I paid $900 for the couch, but I talked it down a bit (a bit). Ideally I'd like to get as much back as possible just because, y'know, money
, but I don't want to be ridiculous.
I'd also like to be nice about this. The saleslady was very nice to me and gave me candy, and the delivery guys were very nice, too. And they got hit by a car and still delivered in the promised time window.