You ordered the cupcakes, right? Right?
January 8, 2013 12:34 PM Subscribe
For our son's 2nd birthday party, my wife ordered cupcakes from a bakery online for delivery to our son's daycare but they didn't show up. My wife was crushed and was understandably angry at the bakery, especially since she said she had paid for the cupcakes. But when I tried the online ordering form, there was no place to input any payment information. However, after submitting the form the company says it would get in contact for confirmation and payment information. It looks like the company didn't follow up with my wife, but also that my wife didn't follow up with the company. Is someone clearly at fault? How should I handle both my wife and the company?
posted by photovox to Human Relations (91 answers total) 10 users marked this as a favorite
I feel terrible for all parties involved. My wife is very, very disappointed that she couldn't provide a nice birthday party treat for our son, his classmates, and his teachers. However, she said that she paid for the cupcakes but really didn't; there were no charges to a bakery on any of our accounts. All she received were emails confirming that she submitted the form and saying that the bakery would get in contact with her. She placed the blame squarely on the bakery, in addition to giving them some other harsh words.
On the other hand, the bakery told my wife that they never received the order. The form that my wife filled out told her that the bakery would be in contact within a day or so, but never did. We both agree that if the bakery has an online ordering form, then it should be somewhat reliable to actually take orders.
Situations like this between my wife and small online vendors have happened previously -- there was an assumed action that she thought occurred or should have occurred and then she gets upset when things fall through. Because my wife is particularly upset about this, I'd like to approach this with her with some sensitivity and also try and prevent situations like this from happening in the future. I think that she should know what her mistake was without seeming like I'm a know-it-all or that I was trying to prove that she was incompetent; I just don't want her to be disappointed in the future.
I'd like to try to speak with the bakery as well. I'm not sure whether to apologize for the harsh words my wife gave, but I'd like to tell them that their online ordering system is clearly not working.
Is this all a huge miscommunications between parties? Is anyone clearly at fault? How should I approach each party?