Life is uncertain. Eat dessert [never?]."
March 18, 2008 12:08 AM Subscribe
Waitress etiquette: I work at a diner that's only open one day a week (at an auction arena). We're a close-knit group (employees and customers). We have a "special" every week, a dinner that includes a dessert. Sometimes a particular customer will say "I don't want the dessert" and sometimes he/she won't...
posted by amyms to Human Relations (19 answers total)
But in the instances in which he/she doesn't say "I don't want the dessert," he/she doesn't eat it anyway. It sits there uneaten at the table. This wouldn't be a big deal if this were a huge chain restaurant, but this is a very tiny niche restaurant and our manager is almost always in the red. When customers don't eat their dessert, it's a "loss" for the diner. We can't save it for later, for another customer, once it's been placed on someone's table. And we, as the employees, can't eat all the "losses" (we're a 4-person staff and we have plenty of "extras" to eat).
This may sound petty, and I don't mean it to be, but it affects much more than just one customer. My question is: If a "regular" who normally says "I don't want the dessert" neglects to say it, is it okay to ask "Do you want the dessert with that?" or is it that being un-PC or disrespectful ? (We have a small, mostly-regular clientele, and I don't want to offend anyone, especially those who might be dieting, but I'm also very aware of most customers' regular orders and I don't want to waste my manager's money).