So you're saying you've deleted me over $11?
November 28, 2012 11:11 AM Subscribe
My email host canceled my account due to a dumb billing error. I was told they can't bring it back. 13 years of correspondences with loved ones past and present, addressees, contacts, letters written but never sent just vanished. Gone. Is there anything I can do to fix this?
posted by space_cookie to computers & internet (14 answers total) 5 users marked this as a favorite
In 1999 I signed up for a residential DSL account through Company X and kept this service provider for 12 years over several moves throughout my city. I moved into a place in 2011 that included wifi, canceled my DSL and kept my email address with Company X for a $5 monthly hosting fee. I didn’t mind the fee, it was more than worth it for me to keep my address and have an ad free email service that didn't do annoying tracking shit like gmail, yahoo, hotmail etc. Company X does not typically offer email hosting as a stand alone service, but extended it as a courtesy to existing broadband customers.
About 10 days ago I called customer service when I couldn't log into my account and a nice lady tracked the problem to a billing mistake on both our parts. She apologized for their end, processed my $11 payment and indicated that everything was fine and I'd be able to access my account after 10-15 min.
I called back later in the evening after several unsuccessful login attempts. Another nice man tried to fix it over the phone and thought it was a problem related to changes they made in how usernames are formatted at login. He opened a trouble ticket and said they'd try to fix it as soon as possible but that I might need to be patient due to high priority service outages caused by Hurricane Sandy.
After about a week without an update I called back, talked to yet another very nice man who said they would have the problem fixed by the end of the day. This did not happen.
The fourth Very Nice Person I talked to said that my account had been deleted – not just locked or deactivated - deleted. email@example.com no longer exists. He said that because the account wasn't tethered to any “actual” services, they can't bring it back. It's just gone. He seemed quite certain about this.
Over the years I've had several computers, multiple technical meltdowns and stupidly used Company X's webmail service as my back-up. It had the most complete archive of my adult life in it – a decade of dumb jokes between me and my late father, the beginning, development and sometimes end of every relationship that has mattered to me, ongoing correspondences with friends I've had for 15-20 years, embarrassing and over-wrought love-angry-hurt-goodby-sad letters written but never sent – all gone.
Besides this, it is going to be a huge pain in the ass to re-create my contacts, get the word out about my new address, get back into my currently deactivated facebook account and access other online accounts that use email addresses to reset forgotten passwords.
I'm surprised at how devastated I am by this and how much latent grief this has kicked up. It's hard for me to accept that there is really nothing that can be done.
Any ideas on how/why tech support was able to process a payment and open a trouble ticket on a deleted account? The process of this fuck up seems very odd to me.
Do ya'll think this is something they can't or won't fix?
If it's the latter, do you have any tips for how to sweet talk Company X into trying to restore my (surely low-priority) account and/or recover my files?
Also, any suggestions for a good, ad free email hosting service? I've seen recommendations for fastmail in these parts, any others worth considering? I'm fine with a fee based service.