Can't figure out wireless connection issue
November 26, 2012 12:22 PM Subscribe
I can't connect to the wireless network-- have connected with other laptops and my smart phone just fine to this connection. Is there something I can change on my computer? I need to figure this out ASAP or I may have problems with applying for jobs and doing my schoolwork!
posted by camylanded to technology (11 answers total)
I share a connection with 2 other people—none of them have had any problems connecting to the network through phones/laptops/game consoles. I have an HP dv6-7122he laptop that runs Windows 7 Home Premium edition. I’m not sure the exact model of wireless modem, but it’s a newer model rented from Comcast/Xfinity/Whatever they call themselves now. Last year, I had an HP netbook that did not have this issue. My android phone also has not had this issue with the wireless connection. This has been going on with this wireless connection since I purchased this laptop in July. I’ve never been able to use this connection with this computer. I was lucky enough to have a neighbor who has been letting me use her connection, but she is moving out of her apartment and once that happens, obviously her wireless is going to go with her. I need wireless for school and would not be able to purchase direct internet for my home until January. I can connect to other wireless connections fine (although I will admit that I’ve had problems with two other connections but the public connection at school fixed itself when I changed it from a public connection to a "home connection")….
When I try to log-in to the wireless network, it says it’s ‘identifying’ for longer than usual, and then it will come up with small exclamation point logo and tell me that it’s an unidentified public network. I cannot change it to a home network. I have also reset the router hoping that would solve the problem, but it does not. Sometimes it will connect randomly to Google for me, but then it stops working. When I try to diagnose the problem using Windows Network Diagnostics, it just tells me to reset the router. I’ve done this several times and it does not work. I know this is a relatively common problem, but I don’t know how to fix it. Please help?