Broken Tablet, Unresponsive Company, Nice Lady
November 1, 2012 5:10 PM Subscribe
My husband's mother bought the most terrible little tablet, and the two replacements sent by the distributor have also been defective. I'd like to help her, but I am not certain what to do. The company seems immune to complaint.
posted by Francolin to shopping (9 answers total) 1 user marked this as a favorite
The tablet was on sale at an online toy store. It is a 7" Sylvania distributed by a New Jersey company. Reviews for the tablet are uniformly horrible. The company itself receives intensely angry reviews from people who have dealt with them, most having to do with this same product. Better Business Bureau scores don't usually mean much, but this company has a grade of F with 83 complaints. Their only listed address is a warehouse used by other distributors as well. Sylvania exists only as a name, and the toy store assigns all responsibility to the distributor.
The battery of the first tablet burst, the second had no audio, and this one will not charge. The response to both damaged tablets was a set of instructions for return. Though she hasn't yet written to them this time, she supposes the same thing will probably happen again, and so do I.
The distributors have an Amazon store with a 4.8 rating. The owner didn't buy through Amazon, so would asking about it there be wrong to do? Is there anything I can do to help, or is this simply a loss?