I guess my definition of "perfect working condition" must be different.
July 31, 2012 8:21 AM Subscribe
Ebay Help: My phone died and I bought a used one from ebay. The seller listed it as "perfect working condition". Well, it's not. Ebay resolution was no help and now I'm stuck with a phone that barely functions.
posted by sio42 to shopping (27 answers total) 2 users marked this as a favorite
The phone is an HTC Evo 4g. It is touch screen only.
When I first got it, I thought maybe I was just getting used to the touch screen. My previous phone was a Samsung Epic 4G which has a slide out keyboard. But after about a week, I realized there were large dead spots that change from day to day. There is something very wrong with this device. You can see these dead areas when using a full screen painting app. They go the length of the phone and are about a 1/4" wide. Sometimes there are two, sometimes one. And the very far left of the screen (or top if in landscape) never works, so I can't ever get P or zero or pick up the shovel in Plants vs Zombies.
The seller contacted me about the same time I noticed this and I told them what was up.
They of course denied any such thing.
I have tried to deal with it and downloaded some various keyboard aps but none fix it. Even swype doesn't work because of the dead areas - it doesn't see that you are swiping over those letters. I can't text without having to go back and forth between landscape and portrait so that I can get all the letters I need. (For example, in portrait, I can't use hit S, P, or zero, but in landscape I can get S but not N .)
Browsing on the web is fun - the screen jumps around when I try to scroll, zooming in and out seemingly at random because I guess the dead spots must make it seems I'm pinching to zoom when I'm really just moving my thumb up and down.
The seller refused any returns or refunds.
I opened a case with Ebay resolution. They denied it saying the device met the description and that I just didn't want the device anymore (??!!!).
I appealed saying that the device is unusable without costly repair. From what I can tell from some forums, it seems like a bad digitizer.
They just now denied that as well. saying they are "sorry you had a problem with your purchase".
I don't understand. How is describing something as "perfect working condition" that is not in perfect working condition not grounds for a refund? I offered to send it back provided I got a refund. It's not like I want to keep this defective thing.
Is there anything else I can do? Or am I just out this money for a phone that barely works? Is there some higher authority at Ebay?
Bonus: What do I do now? I need to get another phone, but I am completely freaked out that I will be out more money because of a similar issue. I can't afford to get a phone off of contract.Selling it won't get me enough to buy a new one because I wouldn't advertise it as perfect - I'd be lucky to get $25 for it.