Air Canada: Easy to buy. Impossible to refund.
August 19, 2012 3:20 PM Subscribe
I have a cash voucher from an airline. HELP!
So a few weeks ago I was bumped on an international flight with Air Canada, and offered a paper miscellaneous charges order voucher (MCO) for either 600 euros redeemed in cash or 900 euros redeemable in future travel. I want the cash. Here's the catch: communicating with Air Canada about this and getting the money back safely feels like trying to squeeze water out of a rock. Their customer service line is very pleasant but refers all issues to the Refund department, which apparently only communicates via writing an e-mail (no phone, no chat). Their response time to e-mails is 3 weeks. I wrote them on how to make this happen, and was told quite tersely several weeks later to just send the paper voucher to a PO box, expect a check back in the mail at an undisclosed time, and basically FU hope for the best.
I need the cash, I need it in dollars, and I'd be sending the voucher from Los Angeles to Calgary. This makes me really nervous. I would really have no way of communicating on-the-fly with someone there to confirm receipt or get an ETA on reimbursement. Their lines of communication on this front are like breaking the enigma code.
The question: besides photocopying this thing, what method of shipping should I use to safely send this voucher to Canada from the US with some sort of confirmation of delivery and perhaps insurance? Can I / should I complain to someone about this? I mean it should be as easy as confirming the serial number on it, and reimbursing the credit card I bought my flight tickets with from their website. WTF.