Help Me Out Of Lost Luggage Limbo
January 7, 2010 2:12 PM Subscribe
Air Canada WTF? On Tuesday I took a trip from Laguardia Airport to Pearson Toronto to CDG, Paris on Air Canada. From Toronto to Paris, they lost one of my bags, which wouldn't be terrible except said bas contained 1) My only change of clothes for the next 2 weeks 2) My BFs extra heart medication and 3) I'm leaving for Prague in 4 days and there is still no news. Is there anyone I can call or talk to see that I actually get my stuff before I leave France? Kakfaesque detail follows.
posted by The Whelk to travel & transportation (21 answers total)
1 - informed the right people at CDG when the case didn't arrive, got a case number and a packet and all that. They said it would be at the hotel tomorrow.
2- Next day, nothing, called Air Canada in France - they said it would be there by the afternoon - on the plane from Toronto RIGHT NOW. Fine. Afternoon comes and goes, nothing. Call Expedia and inform them about it - they try to deal with Air Canada and but shot down, AC will only talk to the bag owner.
3-Next day, call, give case number, the whole thing - agent claims ignorance of the previous agents assumptions, says it should be there by the afternoon. It is not. Call again, mention the heart medication my BF is *running out of* and the fact that we'll be moving soon. Again give the phone number and the hotel name etc. Said our case was moved up to urget - It'll be there! by! Morning!
4-Not there! Angry call now, words like "legal action" are being thrown around, agent says she knows nothing about a case being marked "urgent" and this is the first they've heard of it, but the package is here in Paris and should be at the hotel by 6pm.
It's now 11 - no package. Called made at 6 got hung up on.
I need to know, short of showing up at the offices, if there is someone higher up I can call or talk to to get this straightened out? I'm stressed out - we're leaving soon and every day has been spent preoccupied about the case, My BF is trying to get emergency prescriptions filled (so far so good, but like, his 500$ suit was in there -that he got pressed so he could take me out on the town in Paris and now were wearing the same clothes for 3 days in a row), and my vacation is more or less ruined and I pretty much never want to leave the house ever again. Can anyone help me or point me in the right direction?