I could use smoke signals. Those are wireless.
July 20, 2012 8:16 AM Subscribe
My Internet connection is terrible. All efforts at tech support have failed. Could switching companies fix the problem? Details inside.
posted by Holy Zarquon's Singing Fish to technology (23 answers total) 2 users marked this as a favorite
My home connection uses Verizon's FiOS fiber-optic service. It's great when it's working, but whenever I do anything that requires a constant stream of data – downloading large files, playing a game online, uploading my music to Google - the connection is likely to drop out, and nothing other than rebooting or power-cycling the model (which is also my wireless router) will get it back. The weird thing is that neither the modem nor my computer “knows” the connection is gone – the PC reports that it has Internet access, and the “Internet” light on the modem remains green.
Verizon has sent me two new modems, one of which was a completely different model. They've sent a tech out to examine the lines and on-site hardware; he replaced the box that connects the house to the network. Nothing makes a difference. At this point, the company is blaming the fact that I and my upstairs neighbor (I live downstairs in a split-level home) each have a separate Internet connection and wireless network; they think the two are interfering with each other somehow. Both of us connect through FiOS; the house has two separate lines going into it. But that doesn't make sense to me: If this setup, where people living on different floors of the same structure each have their own Internet connections and modems, disrupted service so dramatically, then it would be impossible to get a personal Interweb connection in an apartment building. And yet that is possible. Maybe it's something specific to FiOS?
(And it's not just the wireless; my desktop is connected to the modem by Ethernet cable, and it's equally affected)
At this point I've pretty much given up on Verizon fixing the problem and would like to switch carriers. It doesn't help that they charge me sixty bucks a month to not be able to play Diablo or upload my music anymore. My question is: if there really is some disruption coming from my neighbor's connection, is switching to cable Internet likely to avoid that disruption? I'd gladly go back to DSL if I could, but that's not an option in my area.