How do you communicate Enterprise IT outages?
June 26, 2012 12:56 PM Subscribe
How do you communicate your internal IT outages?
posted by multiphrenic to Technology (7 answers total)
We're responsible for communicating Enterprise outages to all internal IT staff globally. Right now, all we do is send an email template with the description and status updates and some text-based checkboxes for high-level categorization. This is a pain to report on and has me hunting for a new solution. We'd prefer something out-of-the-box that we can use, but I'm not averse to coding my own solution if that's the only option left.
What are your best practices? What tools are you using to communicate outages?