Office phone won't work.
June 4, 2012 9:08 AM Subscribe
I need some help with my Avaya 1100 series phone, and our support guy is totally unresponsive. Anyone know anything about these things?
posted by backseatpilot to technology (10 answers total)
Our office building switched over to a VOIP phone system about 8 months ago and we all received these Avaya desk phones. Mine has never worked properly and all attempts to get some help with it have failed, so now I turn to the internet.
The phone has a dial tone and I can take incoming calls, but other than that the phone is unusable. Pressing any button on the phone registers as a zero, so I can't call out, check my voicemail, or even change the volume. Nobody else seems to have problems with their phones.
Is this something I can solve at my desk, or do I need to hammer on the building manager some more? I've tried unplugging it, but that didn't solve anything. It did magically start working again for about a month before it gave up again, but I'm not sure what triggered either the fix or the re-failure.