The automatic transmission on my 2001 VR2 Volkswagen Jetta has failed twice.
February 8, 2012 11:57 PM Subscribe
The automatic transmission on my 2001 VR2 Volkswagen Jetta has failed twice. The first time was at 40,000 miles, it was covered under the 10 year/100k powertrain warranty (but barely) and now I am 6 months out of the time period but the car only has 64,000 miles on it and has been impeccably maintained and gently used. How can I get the dealer to cover this under warranty?
posted by telomere to Travel & Transportation (18 answers total)
To give a bit more detail: I am the original owner of the car. It has been a complete lemon and has given me nothing but trouble. The transmission originally started slipping at around 37,000 miles. I took it into the dealer at that point complaining about the slippage and they tried to sell me on the notion that the behavior was a merely result of the computer that regulates the transmission sometimes experiencing meaningless hiccups. During the 3k in between then and when it eventually stopped working entirely the car would lurch from a stop into first and then jerk into second.
When it did finally completely fail, I had it towed in and they attempted to charge me for an off-powertrain repair. I have a family member who knows the owner of the dealership who talked to him and got him to agree to perform the needed work under warranty. I am unsure as to the specifics of the service that was performed, but the car seemed ok thereafter.
That was now about five years ago. A few months after the transmission was fixed for the first time, I moved out of state to a series of cities where I didn't need a car. During this period, the car was in the care of my mother. She drove it 1-2x/week and religiously kept up with the required maintenance.
I just moved back in the middle of December and have been driving a lot since then. Last week I noticed the SAME exact problem with gear slippage as had happened at 40k. I did not wait to be stranded this time and instead took it right to the dealer, explaining that the transmission had already failed once before. They did a diagnostic and are suggesting that I need an entirely new transmission at a total cost of $5,000 as I am six months out of the warranty period.
I feel that it is completely unacceptable for a well maintained and gently used car with such low mileage to have had transmission failure TWICE in a row. I do not know what my options are or how to best approach the dealership but I do feel as though this should be a warrantied repair. The family member that I had talk to the dealer last time wants to go in with me in the morning and try to convince him to cover it as it seems like a complete repeat of the original problem but I feel as though neither of us has a very good game strategy for that.
I have done a lot of googling and this appears to be a VERY common problem with VWs but I have found little information beyond people complaining about the same thing. I sort of feel like my next step will be to contact the BBB and perhaps contact the Office of Defects Investigation. Aside from that, I am unsure of how to proceed.
Does anyone have any advice (besides, you know, never ever ever buying a Volkswagen again)?