January 3, 2012 10:51 AM Subscribe
I have a Keurig B31. I love it, but it's already not working right after just a week of use. The problem comes when I put water into the resevoir, open up the head to put in a cup, close the head (which should then allow me to brew) but instead leads back to a cycle where it keeps asking me to add water, then open the head. When it's finally ready to brew it makes about half of what it should, and it also seems like there's water building up in the reservoir (which, according to the guide, shouldn't happen as each brew should empty whatever is in the reservoir). Is there anything I can do to reset the machine or otherwise make it work correctly?
posted by codacorolla to Home & Garden (12 answers total) 1 user marked this as a favorite
It seems like they're good about customer support, so my next step is to call the manufacturer, but it's frustrating that they thing is already broken.