Career Decision: ACS Call center fixing Macs? Gut says NO, Pocketbook says "Meh"
November 22, 2011 3:42 PM Subscribe
Should I work at an ACS Call Center supporting Mac Computers? More specifically, would that give me any career advantages such as if I later wanted to work at the Genius Bar or other (?) mac related jobs?
I have been offered a job at ACS. I've done call center type work before doing technical support (proprietary web service) and liked it. I'm quite certain I can do the job, I'm smart and I like helping people on the phone. But the pay is not great. It is a warehouse call center, worse than my last job. I would be a cog. I'd have to work a lot of overtime to make any decent money. Also, when I was waiting for the 2nd round interview I was reading on my iPhone about ACS, seems like there are some horror stories?
I'm somewhat interested that it is Mac products we'd be supporting.
While in general some job might be better than no job, I find myself only considering this job in reference to it being a stepping stone to something better. For instance the Genius bar*... Or something else internal to ACS/Xerox(their new owner). But maybe I'm totally off base?
Has anyone worked in an ACS call center, Or as a Genius bar*, and could give some insight? Is this just a dead end way to spend a few years making minimal money? If so I think I'll pass and wait for something better.
*I realize that ACS is a totally different company/subcontractor to Mac and the Genius bar. I'd just like some insight from that side as well, what they are looking for