Please help me salvage data on my perfectly functional iphone. How can I copy and restore data if ituens sync doesn't work?
So, after upgrading to 5.0.1 from 4, when I went to restore from the backup, there was an error message that itunes was interrupted during the backup. I licked continue, itunes tried to complete the backup, and generated an error message (-54).
On the phone, all of the apps, SMS, contacts and mail are intact and work, but there is no music. In the itunes pane, there is the normal storage used for apps/contacts/etc, but there's 10gig of "other." Now both sync and backup fail when the phone is connected to itunes
I'm almost certain that something is corrupted in the file storage/directory on the phone so that there's music on the iphone that's not being recognized as such, but also taking up space and disrupting the backup/sync process.
Calling in to apple care just got me directed to try restoring a three more times, and then the answer that I'd just need to set it up as a new phone, losing all app/SMS data (even though it is currently intact on the phone). In person support at the Apple store came up with the same answer. (Unfortunately, this less-thank-helpful support had the side effect of overwriting all of the other recent backups with the same corrupt data.)
So I have a couple of questions on how best to handle this, because I really care about the data, and it seems crazy that there's no solution when all the data I care about is intact and functional on the phone.
1) is it useful to try to escalate this with apple? I only spoke to the first level rep on the phone, so it's possible I could get to speak to a specialist who knows more?
(I paid for applecare, so I'm a little pissed that a) they gave bad advice that overwrote other backups and b) they have no options than to run the user level process and observe that it doesn't work)
2) Is this something that a data recovery service could deal with? I'd be happy to pay $100 just to have it fixed.
3) Does anyone have experience with iphone programs such as phone to mac
? If I go with a solution that requires jailbreaking, can I "unjailbreak" once I've gotten all the data back?
Thanks for any advice!
: iphone 4, IOS 5.0.1, itunes 10.5, technical proficiency - medium, programming proficiency - zero