Can you hear me now? Not good.
October 23, 2011 4:49 AM Subscribe
Strange problem with iPhone while on calls; I sometimes can't be heard by the other party. Not sure if hardware or software.
posted by tkolstee to technology (12 answers total)
I own an AT&T iPhone 4. Actually, I ordered a 4s but am out of town and can't activate it until I get back. When I do, I hope to hand the 4 down to my daughter if I can get it to work consistently.
The problem is intermittent, and happens when I'm on a call. It can stop and start during a call. When it is acting up, I can hear the other party but they can't hear me at all. This happens when using the phone's internal mic or the earbuds. I've been told that sometimes when the problem starts happening the other party will hear a short burst of static. Sometimes I can be on a two-hour call without the problem coming up, and other times it starts five minutes into the call. No other apps have this issue; I've been calling people back using Skype when the phone starts cutting out.
I have a developer account, and originally thought the problem came up when I installed the iOS5 GM seed (I had all the betas leading up to it). Since then my wife has told me she's heard the static bursts on the line well before the GM seed came out (but after I installed earlier betas).
I wiped the phone and installed the iOS5 GA version, with my data restored from iCloud. No dice.
I brought it to a third-party vendor (UBreakIFix), who could find nothing wrong with the phone. They wiped it, reinstalled iOS5 with NO data restored, tested it for all of two calls and 20 seconds, and pronounced it good. The problem came back up on the very first call I tried after getting the device back, which still had not been restored with my data.
I brought the phone to the Apple store. They ran diags on it and couldn't find a smoking gun. The phone is out of warranty and they offered to replace it for $150.00. They said there was no reason to bother with further diagnosis, as the $150 offer would be the best one they could make whether or not they found the cause of the problem.
I've seen some complaints about this issue in the forums, but they don't seem to be getting any resolution and the issue doesn't seem very widespread.
Hive mind, does anyone have a solution? Would reflashing the baseband possibly fix the issue, and if so how can I go about this?
Thanks for any help you can provide.