Fujitsu ScanSnap 300m refuses to feed paper.
August 20, 2011 8:38 PM Subscribe
Why won't my Fujitsu ScanSnap S300M pull in sheets of paper anymore?
posted by Metroid Baby to Computers & Internet (7 answers total) 1 user marked this as a favorite
Six months ago, it was fine. Now, when I put a regular letter-size sheet of paper in the document feeder and hit scan, I get a "Paper remains in the scanner" message from ScanSnap Manager, and it fails to move the paper. If I move the paper out a little bit, I get a "no paper in the scanner" message.
We've tried opening it up and cleaning the various parts as the manual suggests. There are no bits of paper stuck in the scanner. It's fairly new and hasn't been used much, so nothing should need to be replaced yet.
Thanks for your help!