What rights do I have when requesting repairs to telephone wiring from my landlord?
I recently moved into an apartment in San Francisco. I brought over my DSL service from Sonic.net
(my favorite ISP), which is a CLEC offering local loop service in Northern California. The service is somewhat unreliable, though, and the Sonic tech I had come out today said that part of the problem is the decades-old (cloth-wrapped untwisted pair) line from the building's AT&T cross connect to the jack in my apartment and that I should have this replaced.
I emailed my landlord to request that they upgrade the line to modern standards. Their response was a suggestion that I contact AT&T to order local phone service as AT&T would replace the line for free, something that I've never heard of. To the best of my knowledge, the telephone company (be it AT&T or Sonic) is explicitly not responsible for wiring beyond the NID (as of the 1992 CPUC statute) and would be within their rights to charge for the work. Moreover, I do not want to give AT&T my business, especially considering that their DSL product is inferior (Sonic can provide higher speeds than AT&T over the same line) and I don't need voice service.
What do I do next? I've read the relevant sections of the California Civil Code, Public Utilities Code, and Renter's Handbook; they imply that the landlord is indeed responsible for furnishing and maintaining one working telephone line to the apartment, but they don't define "working" or "maintaining", and don't mention broadband internet service at all. The line is fine for POTS, but by my standards it is unsuitable and not-working since my chosen data service does not work reliably.
Should I write back to my landlord to tell them that I do not wish to contract AT&T's services and that they should do the work themselves? Should I tell them that I will open the AT&T account, get the work done, immediately cancel it, and bill them (the landlord) for any and all charges? Should I have Sonic do the work and bill my landlord?