Deaf and hard of hearing people - how do you make phone calls?
July 5, 2011 1:32 PM Subscribe
Deaf and hard of hearing people - how do you make phone calls? Which service(s) do you recommend?
posted by desjardins to Technology (7 answers total) 2 users marked this as a favorite
I am hard of hearing and wear aids in both ears. I hate talking on the phone and I'm completely incapable of it without the aid in my left ear. I also have a speech impairment - most people can understand me, but ESL folks (e.g. call center) have a tough time, and I can never make it past a voice-activated system ("say YES to be connected to ...").
Anyway, today the aid in my left ear is broken or something, and I can't make phone calls to the store I got it from! Ridiculous! They don't even have a website, just a Google listing. So my current approach is to have my husband call and make an appointment for me. This is dumb. Surely there is a way to type words on my computer and have it sent to a hearing person on their phone line, and have their voice come back to me in text format.
So what services should I be looking into? I checked out the website of IP Relay
- is that what I want? Have you used them and had good results? I do NOT want anything that is going to automatically transcribe someone's spoken words, a la Google voice or YouTube captioning. I would also prefer to be able to use a computer or smart phone rather than some standalone device.
Special note: I don't speak ASL, though I did discover VRS which seems useful for people who do.