Garage door opener is possessed!
May 11, 2011 8:54 AM Subscribe
My Genie Excelerator garage door opener is possessed....need help/suggestions/experience from the hive.
posted by Ginesthoi to home & garden (7 answers total)
Good morning: My Genie Excelerator garage door opener was installed six years ago. It has worked consistently and without problems until perhaps six months ago.
At that time, the door would not open or close. This was sporadic; it would work fine for a week or more and then, with no warning, would just fail to respond to either the wall control or remote control. I found that, in order to get it to work, I had to unplug and replug the unit. Without fail (at least so far) this has been successful in causing the garage door to work properly.
This irritating habit has gone from once/week to multiple times/day. Now I unplug and replug the unit, it will raise/lower, and then by the time I return to the house, it will not work until the unplug/replug routine.
Please help....what I read on the internet tells me that Genie customer service is sub-par so I hope to avoid dealing with them if there is anything I can do to fix this problem.
Any experience with this problem and/or with this brand? Thanks for any suggestions.