How to get Facebook to reactivate my account?

January 8, 2011 4:48 PM

Does anyone have any experience actually getting responses from Facebook customer support? My account has been disabled for almost a month and I've gotten no response.

My account was disabled in mid-December for having a fake name (my name is ethnic, but definitely real). I've sent tons of emails to various addresses I've found via Googling and filled out many forms at the FB Help Center, but I've yet to get any response! I was hoping that the lack of responses could be attributed to the holiday season, but it's been a week since New Year's and I've still received no response. I've found a few prior questions here, but they were either rather old or were resolved fairly randomly.

Does anyone have any ideas for what I could do? I'm sending a physical letter along with a few forms of identification (something I've already done via email), but has anyone who's successfully gotten their account restored have any tips? thanks!

posted by shabaabk to Computers & Internet (4 answers total)

This happened to our own Brandon Blatcher a couple of years ago, and persistence did pay off.
posted by Gator at 5:09 PM on January 8, 2011

Maybe complain at the Consumerist blog. They are fairly well read, and avoidance of bad press is occasionally a good motivator for corporations who care, although Facebook is a bit of a faceless ogre in that regard (and, in this case, effectively xenophobic).
posted by astrochimp at 5:19 PM on January 8, 2011

i just kept emailing them in an annoyed tone, and i finally got reinstated after about a month. but i sent them an email every couple of days. i sent the emails to disabled at facebook dot com. they eventually replied, i had to send them a scan of my driver's license, etc, to get reinstated. i got back on and then deleted the effing account.
posted by lakersfan1222 at 6:15 PM on January 8, 2011 [3 favorites]

Have you tried calling?
posted by ijoyner at 11:17 AM on January 12, 2011