Help my Mum & Dad get their emails back.
September 9, 2010 1:21 PM Subscribe
I received a weird email from my Mum a couple of days ago, which was obviously from a hacked account, but I just thought that it was from a fake address as happens sometimes. However it wasn't. Please help!
My Mum & Dad have had the same Yahoo email account for 5-6 years with no problems, but there seems to have been an attack on this email and now they can't get back into it. I have tried to explain procedures (via the phone) but they seemed not to be getting anywhere. I tried to login myself today, and also got nowhere.
The problem is that they also apparently had a MSN email that was their secondary account that has never been used, and all the information is being sent there. Yep you've guessed it, they are also locked out of this account.
I am trying to sort this out but coming up against a brick wall with both accounts being locked out there seems no way of getting either or even one of them opened again. The problem I (and they) have encountered is that the Yahoo account asks them to come back in 24 hours to answer a secret question, but this question is never asked and instead it seems to send the details back to the MSN account!!
I have posted on the WindowsLive site to see if that helps, but this seems to not be working either.
Is there anyway that they can get in touch with Yahoo via the phone (UK) or a direct email to help with this? Or has this happened to anyone else who knows where to find the "secret question"?
Thanks very much, and sorry for the rambly nature of this post, I hope I have explained myself well enough, my head is scrambled trying to sort this out.