Who can connect my apartment to the building's phone box?
May 5, 2010 12:11 PM Subscribe
Rented a brand-new apartment, but it's not wired for the kind of phone and internet service we already transferred to the address. The result is that our phone line is active in the basement phone room, but someone has to connect that line to our 4th floor apartment. Every party is declining responsibility. Whose responsibility is it, and how much would it cost to get an outside electrician to do it?
posted by Beardman to technology (25 answers total)
- The owner of the apartment thinks our phone provider and ISP, Primus, should be responsible.
- Primus says that we need to get Bell to do it, because Primus (like all smaller phone/net companies in Ontario) rents their lines from Bell.
- Bell says that the superintendent is responsible for any wiring after the demarcation point, i.e. basement phone room. They also say it's not their problem because we're going with Primus anyway (it's unclear to me whether they would have done the wiring if we were Bell customers; the tech guy who I talked to didn't want to engage in hypotheticals).
- Finally, the superintendent says that because the apartment is wired for Rogers phone and internet, that's the extent of his wiring responsibility. The developer must have struck a bargain with Rogers to set up a de facto Rogers monopoly in the building. Unfortunately, all the cheaper resellers like Primus work off Bell lines, and signing up for Rogers service is not an option for us (it's a ripoff).
SO...I'm curious about whether it's anybody's responsibility to set the apartment up for non-Rogers phone and internet. Is one of the above parties unfairly passing the buck? Or am I just on the hook for this?
Assuming, however, that I'll ultimately have to do it myself, I'm wondering if anybody has gotten an electrician unaffiliated with a phone company to connect their phone, and what this is likely to cost me (I'm in Toronto). I believe that there are Bell cables running from the basement demarcation point to my floor, so the cable would only have to be dragged from a phone box on my floor into my suite. However, it's possible that it'd have to go all the way to the basement. Are we talking $200 or $2,000 here? I have no idea.
Thanks for any insight/advice you can offer...