Can my ISP force me to buy their branded router?
April 28, 2010 7:38 PM Subscribe
I currently use AT&T as our broadband ISP at home. Our five-year-old modem/router just died, and since it's so old, AT&T tells me that it's no longer under warranty, and I have to buy a new one myself. Then they directed me to an AT&T Wireless retail store to go buy the equipment. But can they force me to buy one of their routers? What if I can find a comparable one cheaper somewhere else? Can they refuse me customer service or deny me installation help (which I will need - I'm hopelessly n00bulous in this department) if I don't by an "official" AT&T router?
posted by AngerBoy to computers & internet (12 answers total) 1 user marked this as a favorite
Finally, I'd gladly accept any recommendations for decent routers for home use. I believe that the equipment they're pushing me toward is this 2Wire
that costs $100; if there's something you can recommend for a lower price, I'd love to check it out.