Why can't we connect wirelessly?
March 10, 2009 10:29 AM Subscribe
Why can't we connect wirelessly to the internet?
posted by mai to Computers & Internet (16 answers total) 1 user marked this as a favorite
We have comcast cable internet and a netgear router and fourteen computers, 13 of which connect wirelessly and one of which uses a wired ethernet connection.
Our internet connection stopped working (possibly because the modem was fried by a lightning strike near us?). None of the lights on the modem would go on, so Comcast told us to bring it in and get a new one.
After replacing the modem, the situation is this:
1. If I am wired directly to the modem, I can connect to the internet.
I am on a Mac.
2. My roommate tried to connect directly to the modem running Linux and could not get internet.
3. The router is broadcasting wireless signal. We can all connect to it and can see each other. But, when the router is connected to the modem, there is no internet coming through the pipes.
4. I tried connecting to the router and having it search for firmware updates, and it can't see the internet at all.
5. I tried the whole reset rigamarole (of router, of modem, of everything), it did not help.
So, is our router broken? Is there something else going on?
I am not super knowledgeable about computers. I usually solve problems by googling for info and bumbling about until something works. Detailed, action-oriented explainations are appreciated.