How do I deal with Dell Inc. customer service hell?
July 8, 2009 11:41 AM Subscribe
How can I get any service from Dell Inc. Help they seem to have lost my order and won't give me any answers etc.
posted by Twinedog to shopping (17 answers total)
I know Dell's customer service is so bad its legendary but is there any way to bypass the phone menu which doesn't seem to understand me?
They seem to have lost my order. it says it was shipped on 6/26/09 3-5 day Fed Ex but it has not arrived. I keep getting the run around and am spending hours on the phone just trying to find out what happened and if not have them replace the order. This is ridiculous.
I keep getting hung up on by surly indian customer service reps who seem to lie to me ( claim they have no employee id no etc.) and then tell me conflicting things.
Any advice would be appreciated.
As if you had to guess I will never ever buy a Dell again.