September 21, 2008 8:47 PM Subscribe
Laptop sound problems for a friend.
posted by ihadapony to computers & internet (5 answers total)
My friend has a HP pavilion DV5000 laptop which the sound has recently stopped working. System sounds (the beep when you do something it doesn't like) still plays. Music, DVD, and everything else does not. The machine is running windows XP, which she did a complete restore. We updated it to service pack 3 and still no sound. Under sound and audio devices it says "No audio device." I have tried to reinstall the drive, but it fails when it doesn't detect a media device. Under device manager the following are listed. Audio Codecs, Legacy Audio Drivers, Legacy Video Capture Devices, Media Control Devices, and Video Codecs. Let me know if any more information would be helpful. I have also booted from a Ubuntu Live CD in hopes that that would be able to play sound, but it didn't produce anything other then a lot of crackling. I think this may be a hardware issue but i am hoping it not. Any ideas would be appreciated. Thanks!