Help me troubleshoot my TypePad website
March 12, 2004 2:35 PM   Subscribe

Help! My website's not working! (More inside...)

I contacted Godaddy, today, where the Domain name's registered and they said it was a problem with Typepad (where I host the site). But Typepad seems to be working fine. What's going on?!
posted by adrober to Computers & Internet (8 answers total)
 
Ok what's the problem?
posted by geoff. at 2:43 PM on March 12, 2004


All the TypePad sites are running slow today. (Including mine.) Occasionally they'll go back to normal speed, but mostly they're very slow-loading. TypePad is aware of it, and replied to my help ticket with the following:
We apologize for the slow loading performance on your website. We're still tweaking the settings on our caching servers. We've just implemented a fix to the slowness, and websites are now loading very quickly once again.
Evidently the bugs aren't completely worked out yet.
posted by Vidiot at 2:45 PM on March 12, 2004


If it's the site in your profile, it's working fine for me.
Besides, you didn't really ask a question the community could answer.
posted by rhapsodie at 2:59 PM on March 12, 2004


adrober, imagine if someone asked the following question:
Help! My car's not working! I contacted the Motor Vehicle Branch and they said it was a problem with Ford. But Ford seems to be working fine. What's going on?!
It might be a little difficult to give them a useful answer.
posted by timeistight at 4:02 PM on March 12, 2004


Ok ok...in any case, whatever was broke got fixed (I think Vidiot is on to something about Typepad) and the site's up and running. Case closed.
posted by adrober at 4:20 PM on March 12, 2004


adrober, just fyi, if your site is down it's a hundred to one shot that it's godaddy's fault. they're the last people that will be responsible unless you go in and muck with your registration.
posted by dobbs at 8:00 PM on March 12, 2004


In case anyone's still checking this, I have another strange issue:

Now I can access my site, and I'm able to access it from school, but my mom can't from home in Florida. How could that be?
posted by adrober at 1:12 PM on March 13, 2004


Saw this here:
Some TypePad subscribers are having trouble loading certain pages on TypePad-powered web sites. We don't know yet if this is a network problem outside of our own servers or something inside of our network, but our engineers are working hard to troubleshoot the problem.

If you're having a problem loading your TypePad web site, please fill out a Help Ticket, and we'll get in touch with you about providing a trace of your network path to ours. We've found that many users having trouble accessing sites tend to be on similar networks, so more network data would be helpful.
posted by Vidiot at 8:57 AM on March 14, 2004


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