Someone Is Wrong on the Internet (PagSeguro Edition)
January 11, 2021 6:24 PM   Subscribe

Over the last few weeks I've been receiving receipts for transactions from PagSeguro, a Brazilian payment platform. These are not my transactions, and I have verified that they are not actually affecting my financial accounts, so it appears that someone has just erroneously entered my email address as theirs and this is probably not a scam. What can/should I do about this?

I cannot find contact information for PagSeguro anywhere. The contact form requires you to be a registered customer. There are no general email addresses (info, contact, tech, etc.) listed on their site (except for Investor Relations). The language at the bottoms of the receipts makes it clear that replies will not be received by anyone.

Mostly I'm just annoyed, but I know I can probably just ignore the messages. But part of me is concerned that someone out there is buying things and they are not getting receipts/documentation for their transactions, so I'd like to figure out how to get this corrected for their sake.

I sent a Google-translated message in Portuguese to the seller of the most recent transaction but I haven't heard back, and, frankly, never expected to.

Can I just safely ignore this? Alternately, is anyone familiar with PagSeguro (or Portuguese) who can maybe find a support contact address for them?

[Photo of a receipt I received is here]
posted by majorsteel to Computers & Internet (6 answers total)
I tried to look at the photo but it takes me to a "this photo album is blank" page.
posted by EmpressCallipygos at 6:45 PM on January 11, 2021

Response by poster: Ugh, sorry. I might have fixed it, but if not try this link:
posted by majorsteel at 6:55 PM on January 11, 2021

With the proviso that I have never dealt with PagSeguro, I have never, wait, make that never managed to get any of their global competitors to care (via any contact mechanism at all) whenever I've had a similar issue (mine arrive principally from the UK and Europe, with occasional forays into Taiwan and Mexico).

...I'm guessing that they think I'm the one trying to run a scam or something, but to save my time and energy I now just ignore this kind of thing and figure that if it mattered to the "victim" they would eventually notice and wise up.
posted by aramaic at 7:01 PM on January 11, 2021 [1 favorite]

Best answer: I have a common (frequently occurring, not vulgar) name and the corresponding gmail, so I get this a lot.

I've found the quickest method that requires the least effort from me is to DM the corporate Twitter account (which appears to be here in this case). This usually connects me with someone who can understand what has happened quickly, and can take over without needing more information from me. It works far more effectively than the contact form (which gets you into helpdesk hell) and it's obviously less hassle than the phone. On the few occasions I've had to do this with non-English-speaking companies, the people who staff the Twitter account have always spoken English. YMMV.

But yes, you can safely ignore it. If it's irritating then mark the emails as spam.
posted by caek at 11:32 PM on January 11, 2021

Response by poster: That caek. I DMd them; we’ll see if that does anything. Otherwise I’ll just keep deleting them.
posted by majorsteel at 7:32 AM on January 12, 2021 [1 favorite]

This is great advice for me, too. Someone named Terrell Fisher in Kentucky keeps using my email address for stuff. It's a dumb personal email address name, and someone trying to think up a throwaway email address might actually come up with this. Terrell is a far-right person who has donated to conservative PACs. I've received their parent's medical records of some kind. They ordered PapaJohns pizza the other day. They have a AAA account. I know the physical addresses they have listed for at least two family members. When they had digital photos uploaded and printed at Walgreens I could see them.

Believe me, I check and I check and I check to make sure no one is logging into my email from anywhere else. About once a year I change the password because I still get freaked out.

I usually just mark them as spam, but I keep wondering if I should send them an anonymous postcard asking them to stop using my email.
posted by Snowishberlin at 3:43 PM on January 12, 2021

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