Photoshop CS4 on OS X Mojave worked fine for years - won't open today
June 11, 2020 9:39 AM Subscribe
I have Photoshop CS4 running on my MacBook Pro (Mojave 10.14.6). I use it almost daily. I've been running it for years with no problems. This morning when I I tried to open it, the icon in the dock bounced once and then I got the "Photoshop quit unexpectedly" window. I have changed literally nothing on the computer between yesterday and today. Help!
Try clearing the application's caches and tempfiles? (Caveat: be sure to back up your computer before doing this.)
posted by Rich Text at 9:46 AM on June 11, 2020
posted by Rich Text at 9:46 AM on June 11, 2020
I've had apps that suddenly stopped working due to an update, so I searched for recent news about CS4 and Mojave, and found this.
posted by kevinbelt at 10:02 AM on June 11, 2020 [2 favorites]
posted by kevinbelt at 10:02 AM on June 11, 2020 [2 favorites]
Response by poster: Sorry this is usual obnoxious tech question, but did you try restarting?
No worries - that would be my first response to someone with a tech question too :) Yes, I did restart.
I've had apps that suddenly stopped working due to an update, so I searched for recent news about CS4 and Mojave, and found this.
Thanks - already tried that - no joy.
Try clearing the application's caches and tempfiles? (Caveat: be sure to back up your computer before doing this.)
I'm a bit concerned about what else that will do, but if I run out of options I'll try that.
posted by tzikeh at 3:02 PM on June 11, 2020
No worries - that would be my first response to someone with a tech question too :) Yes, I did restart.
I've had apps that suddenly stopped working due to an update, so I searched for recent news about CS4 and Mojave, and found this.
Thanks - already tried that - no joy.
Try clearing the application's caches and tempfiles? (Caveat: be sure to back up your computer before doing this.)
I'm a bit concerned about what else that will do, but if I run out of options I'll try that.
posted by tzikeh at 3:02 PM on June 11, 2020
This may be a long shot , but how much free space do you have on your hard drive? Maybe Photoshop trying to use more virtual memory than your hard drive has available. If so, you can try freeing up some space or adding another drive.
posted by a humble nudibranch at 4:40 PM on June 11, 2020 [1 favorite]
posted by a humble nudibranch at 4:40 PM on June 11, 2020 [1 favorite]
Did you try resetting the PS prefs? Hold down OPTION+COMMAND+SHIFT as you start PS. It should ask you if you want to delete the current settings. Yes. PS will create a new prefs file on the next start.
Alas, you will use all those little customizations you've made over the years but this often cures PS startup issues.
posted by bz at 10:32 PM on June 11, 2020
Alas, you will use all those little customizations you've made over the years but this often cures PS startup issues.
posted by bz at 10:32 PM on June 11, 2020
In regards to the “allow Photoshop to control” solution, I’ve seen it suggested that you first remove Photoshop from the list altogether, then add it back and mark is as “allowed.” Some say the system needs a little nudge like that.
posted by Thorzdad at 10:33 AM on June 12, 2020 [1 favorite]
posted by Thorzdad at 10:33 AM on June 12, 2020 [1 favorite]
This thread is closed to new comments.
posted by TWinbrook8 at 9:46 AM on June 11, 2020