Oh, Facebook
November 17, 2016 8:16 AM   Subscribe

Facebook admin is unknown; how to reclaim a page?

My wife has started a new job, and finds herself more or less in the situation of this question (the department has an education Facebook page; the old employee who had admin rights said she transferred admin rights to current employee when she left, current employee had admin rights and somehow doesn't anymore, old employee, when contacted, goes "Well, I transferred them to someone, and I thought it was Current Employee", profit does not follow, sadly.)

Now noone that the department can contact has admin rights to the page, and they really hate to go the "make a new page" route because they're not sure the best way to invite their 500 or so followers to the new page when they can't post to the old page because if they could, I wouldn't be posting this question.

I looked at the Facebook link in the previous question, but it looks like that is just for claiming unmanaged pages (and she just took a look and doesn't seem to have that option); the page in question here was managed until this summer through the department that wants to reclaim it. Reporting the issue to Facebook just resulted in the canned "thank you for your feedback!" response. Do they have any other options for showing Facebook that they are the owners of the page and getting admin rights reassigned back to the current employees?

Thanks y'all!
posted by joycehealy to Computers & Internet (2 answers total)
 
I truly, truly wish that were the case. But Facebook is not great at allowing you to claim managed pages and they have basically zero user support.

In the past, I've had VERY limited success with reaching out to the page itself with a message explaining the situation and asking to be added as an administrator, but the person who is an admin still has to agree to manually add you.

Good luck. This is an unfortunate, but common problem that folks moving into social media roles have to deal with from time to time.
posted by helloimjennsco at 6:07 AM on November 18, 2016 [1 favorite]


In the past, I've had VERY limited success with reaching out to the page itself with a message explaining the situation and asking to be added as an administrator, but the person who is an admin still has to agree to manually add you.

Yea, that's been tried and fell into dead air. I'm kind of wondering if a database somewhere ate itself and no one has admin rights at the moment.

Thanks though. Argh. :)
posted by joycehealy at 9:57 AM on November 18, 2016


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