Windows PC Crash
June 20, 2016 12:12 AM   Subscribe

I'm using Amazon Streaming for the first time, and it crashes my Windows 7 PC. Whats up?

I have a Windows 7 PC with an older Asus CPU and a newer AMD 6-core processor. I've never had any issues with new video games or streaming services.

Yesterday I bought a season of a show from Amazon and my PC crashed. I booted in safe mode and re-installed a number of drivers. I finished the episode and watched about 1.5 hours of streaming content on Netflix.

Today, I watched another episode on Amazon, and it crashed my PC. I tried the same process and it worked, and I tried to finish the episode. It crashed again within 3 mins. I did the whole driver re-install process and I'm using my PC now, listening to music on youtube. Seems like the Amazon streaming is the reason my PC is crashing.

When it crashes it won't boot back up and I have to re-install display drivers in safe mode to boot normally. Everything else works normally.
posted by kittensofthenight to Technology (6 answers total)
 
Not a direct answer, but WhoCrashed might be able to get you closer to the actual culprit. Were there any sort of driver options in the Amazon installer?
posted by quinndexter at 1:34 AM on June 20, 2016 [1 favorite]


Just to double check, you reinstalled your video drivers?
posted by gregr at 7:38 AM on June 20, 2016


Try a different browser. My pc hates streaming with Firefox, so Amazon, Netflix and Youtube are done with Chrome.
posted by theora55 at 11:27 AM on June 20, 2016


Seconding Chrome for streaming from Amazon. I'd been streaming from Amazon for years using Firefox, but in the most recent versions it crashes the browser and locks up the whole computer. Chrome works perfectly.
posted by monopas at 1:17 PM on June 20, 2016


I have a Windows 7 PC with an older Asus CPU and a newer AMD 6-core processor. I've never had any issues with new video games or streaming services.

Do you have an AMD video card? If so, try the beta AMD drivers.

It might sound silly, but i've solved several odd intermittent-but-reproducible AMD video problems over the years by just installing their beta. Including a recent one relating to music visualizers/video playback that was quite similar.

I will also third chrome for streaming stuff. It's basically on my laptop to use as a streaming app and nothing else.
posted by emptythought at 1:31 PM on June 20, 2016


I was using Chrome the whole time. good idea on the beta drivers.
posted by kittensofthenight at 2:23 PM on June 20, 2016


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