Yet another iTunes problem

July 10, 2015 5:38 AM

iTunes on My wife's old iPhone 3s has gone haywire; yesterday it spontaneously attempted to download the entirety of our laptop's music library (yes, "manually manage music" is and was checked) and since then there are hundreds of greyed-out songs listed on her phone that do not show up in iTunes when we hook it up to the laptop (and therefore cannot be manually deleted).

I have deleted her entire music library three times (both manually in iTunes and by going into Settings - General - Usage - Music - All Music - Delete) and these greyed-out songs are still on her phone. If she puts her phone on shuffle it attempts to play these songs, but the time is listed as 0:00 and it endlessly cycles through them. Extensive googling has yielded no solutions.

posted by The Card Cheat to Computers & Internet (2 answers total)

I had a similar problem on my iPhone 5 shortly after I got it. The only solution I found was to wipe the phone.
posted by okayokayigive at 7:00 AM on July 10, 2015

I had a similar problem -- drove me insane for days. As I recall, I had to connect the phone to iTunes on the computer and then re-download everything through the iTunes Store. I was using an iPhone 5S.
posted by holborne at 10:05 AM on July 10, 2015