It's a Red Letter Day In My Office
May 4, 2015 3:05 PM Subscribe
Suddenly, in the middle of a print job, the printer stopped printing. And then things got strange. Help?
Our HP Color LaserJet 3600 is our main workhorse printer, and has worked really without issue for some time. Today, during the printing of a "large" mostly black & white project (only 25 pages or so), the printer stopped printing. I tried printing a letter and an envelope, and got blanks.
When I restarted trying to print an envelope, I got a red envelope (with legible black ink). Like, the magenta catridge just decided that everything needed a little pink. So I printed the letter again (sans envelope), and got magenta only, no writing.
I printed a diagnostics page from the printer, and it is here. I don't know what to do, and my brief googling only seemed to turn up the opposite problem.
Can anyone give me a hand?
Our HP Color LaserJet 3600 is our main workhorse printer, and has worked really without issue for some time. Today, during the printing of a "large" mostly black & white project (only 25 pages or so), the printer stopped printing. I tried printing a letter and an envelope, and got blanks.
When I restarted trying to print an envelope, I got a red envelope (with legible black ink). Like, the magenta catridge just decided that everything needed a little pink. So I printed the letter again (sans envelope), and got magenta only, no writing.
I printed a diagnostics page from the printer, and it is here. I don't know what to do, and my brief googling only seemed to turn up the opposite problem.
Can anyone give me a hand?
Seems like this guy had the same problem: http://www.mikekrauss.com/115/hp-3600n-constantly-calibrating-fix/
Also, check to see if any packaging strips are still on any of the toner cartridges.
Hope this helps.
posted by singmespanishtechno at 3:29 PM on May 4, 2015
Also, check to see if any packaging strips are still on any of the toner cartridges.
Hope this helps.
posted by singmespanishtechno at 3:29 PM on May 4, 2015
We had a similar problem on one of our color printers....though ours started when I replaced the Magenta cartridge with a new one that I suspect was just faulty. I would try that as a first fix because replacing ours (first with the old one which had a little toner left, and then later with a new, new one) fixed the problem.
posted by Captain_Science at 3:30 PM on May 4, 2015
posted by Captain_Science at 3:30 PM on May 4, 2015
Response by poster: Thanks for everyone's help.
To answer questions: it was happening from all computers, and I did uninsstall and reinstall the printer.
I replaced all but the Black cartridge (because we don't have a replacement available, and I'm not sure I want to drop $60 to maybe fix something, rather than spend $200 to buy a brand new printer), and the printer isn't printing all red anymore, but now its printing nothing.
I may get a new Black cartridge, or we may order a new printer. Thanks for your input. If you have different ideas, I'd love to hear it.
posted by China Grover at 2:55 PM on May 8, 2015
To answer questions: it was happening from all computers, and I did uninsstall and reinstall the printer.
I replaced all but the Black cartridge (because we don't have a replacement available, and I'm not sure I want to drop $60 to maybe fix something, rather than spend $200 to buy a brand new printer), and the printer isn't printing all red anymore, but now its printing nothing.
I may get a new Black cartridge, or we may order a new printer. Thanks for your input. If you have different ideas, I'd love to hear it.
posted by China Grover at 2:55 PM on May 8, 2015
This thread is closed to new comments.
posted by doctor_negative at 3:20 PM on May 4, 2015