What's my recourse?
April 13, 2014 5:05 AM Subscribe
I hired a marine contractor in Rhode Island to build a pair of centerboards for my boat ($12k). They were delivered 3 months late and didn't fit. I was very clear about the dimensions, yet the builder's designer altered the shape without consulting me. They've admitted fault in emails and in person, apologized, yet won't make the situation better. They offered a refund if I pay shipping charges to/from, customs and excise, and any damages. I don't feel I should pay $2k out of pocket and end up with nothing. What do I do to get justice? Report them to the Better Business Bureau? Hire a lawyer? Go to court or arbitration? Say mean things about them and buy a voodoo doll? Am I entitled to damages beyond the $12k? Any advice welcome.