Broken washing machine
March 7, 2013 1:00 PM   Subscribe

Brand new Whirlpool AWE 7728 washing machine won't complete the first (empty) cycle, help!

So, the manual advised running an empty wash on 60 synthetic, accidentally ran 30 cotton and it is now stuck on the lavage (wash) part of the cycle. It gets to that point and then the start button flashes and it just stops. Pressing the start button just restarts the lavage cycle.

It's a French machine, came with a very short guide that just says to hit the start button again which I've tried. Also tried changing the dial to the correct 60 synthetic wash but that didn't make any difference.

Uploaded a picture to twitter as my phone and imgur aren't playing nice, direct link below, or twitter via my profile in case that doesn't work.
posted by ellieBOA to Home & Garden (10 answers total)
Past washing machine threads (e.g., this one) recommend unplugging the unit to reset its innards. Have you tried that? Bon courage!
posted by Admiral Haddock at 1:04 PM on March 7, 2013

I can't tell if the AWE 7728 has them or not, but: Did you remove the shipping bolt(s)?
posted by laconic skeuomorph at 1:04 PM on March 7, 2013 [1 favorite]

Unplugged and replugged and it returned to the same state.

I didn't install it but no out of place looking bolts.

Thanks guys.
posted by ellieBOA at 1:16 PM on March 7, 2013

Shipping Bolts is what I thought too.

Here's an eHow about removing them (save them for the next time you move!)
posted by Ruthless Bunny at 1:17 PM on March 7, 2013

Will try unplugging overnight as per the other thread (10.30pm here).
posted by ellieBOA at 1:17 PM on March 7, 2013

Bunny, your link says the bolts go through the back into the drum, there aren't any bolts like that, it's toploading too but thanks.
posted by ellieBOA at 1:21 PM on March 7, 2013

Assume you've contacted wherever you purchased it?
posted by leslies at 4:23 PM on March 7, 2013

I'd the lid closed properly? A washing machine won't go into spin cycle if the lid is open or the lid sensor switch is faulty.
posted by The Deej at 7:13 PM on March 7, 2013

Overnight didn't make any difference sadly.

Leslies - my landlady bought it so my next step is to call her.

Deej - yep

Thanks for the suggestions everyone!
posted by ellieBOA at 2:57 AM on March 8, 2013

1. It could be that the dial loses its position, and the right program is a few notches to the left/right.
2. Try to drain out any water.
posted by Sharcho at 2:42 PM on March 8, 2013

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