How to appeal against a Facebook app being disabled (if the appeal process doesn't work)
May 6, 2012 12:20 PM Subscribe
Any ideas on how I can contact Facebook's Platform Team to appeal against an app being disabled?
My Facebook app has been disabled (automatically), due to claims of negative user feedback. This seems odd: the app is popular; I have received virtually no user complaints (and they tend to all be user error); it hasn't changed in a year. I haven't received a single complaint (either via Facebook's app complaint form or directly) in the last three months.
Anyway. This aside:
The link to the appeal process doesn't work. It claims I am not an admin of the app [clearly incorrect and I assume a bug as the app no longer exists so permission look up is failing]
Their bug tracker doesn't seem to work currently (submitting a bug leads to a 500 error). A similar bug filed earlier this month was closed as invalid as it wasn't a "Platform" issue but a "Facebook" one due to incorrect account settings.
There seems to be no ability to file a bug against Facebook itself.
There are no email addresses, no contact forms and no procedures I seem able to take now. I have a ton of complaints already asking what has happened to the app.
Any idea what my next step could be? (And yes, I know this is a shot in the dark, but I've spent a fair few hours already on a Sunday trying to fix this).
My Facebook app has been disabled (automatically), due to claims of negative user feedback. This seems odd: the app is popular; I have received virtually no user complaints (and they tend to all be user error); it hasn't changed in a year. I haven't received a single complaint (either via Facebook's app complaint form or directly) in the last three months.
Anyway. This aside:
The link to the appeal process doesn't work. It claims I am not an admin of the app [clearly incorrect and I assume a bug as the app no longer exists so permission look up is failing]
Their bug tracker doesn't seem to work currently (submitting a bug leads to a 500 error). A similar bug filed earlier this month was closed as invalid as it wasn't a "Platform" issue but a "Facebook" one due to incorrect account settings.
There seems to be no ability to file a bug against Facebook itself.
There are no email addresses, no contact forms and no procedures I seem able to take now. I have a ton of complaints already asking what has happened to the app.
Any idea what my next step could be? (And yes, I know this is a shot in the dark, but I've spent a fair few hours already on a Sunday trying to fix this).
Try posting on Hacker News, maybe a blog post. That should get some visibility since a lot of FB employees read that site.
Calling them isn't really going to help.
posted by touareg at 1:15 PM on May 6, 2012 [1 favorite]
Calling them isn't really going to help.
posted by touareg at 1:15 PM on May 6, 2012 [1 favorite]
For why the app could have been disabled - Does your app contact users friends, or post to news feeds? When I get contacted more than about twice by any app, I block it. When I do this, I think I have the option to say it was spam or something. Ditto when I block all posts from an app from appearing in my News Feed. I wouldn't be surprised if these two actions were considered 'negative user feedback', but they would never result in the dev hearing from me because I am not a user of the app and want nothing to do with it.
posted by jacalata at 3:46 PM on May 6, 2012
posted by jacalata at 3:46 PM on May 6, 2012
This thread is closed to new comments.
You can find contact information for Facebook via the S1 filing with the SEC.
posted by dfriedman at 12:49 PM on May 6, 2012 [1 favorite]