Oh, Brother.

May 10, 2010 12:34 PM

My Brother MFC-290C all-in-one gives me the following error almost every time I scan something: "The image data size is too large for the computer memory." Help!

It often helps if I restart my computer or the printer, but not always. Sometimes if I change the file type that fixes the problem as well.

And, um, the image data size is absolutely not too large for the computer memory.

Anyone have any ideas how to fix this permanently? Maybe some other scanning software would work better for me?

I have a MacBook Pro with OSX 10.4.(highest number available). I'm currently using Brother's software for printing and scanning.

posted by nosila to Technology (4 answers total)

Response by poster: p.s. Sometimes after I try for a bit to make it work, it tells me that an unexpected error occurred and that I should restart my computer and try again. Ugh.
posted by nosila at 12:37 PM on May 10, 2010

Maybe the scan resolution is too high and it can't store all that raw data in memory. Try a lower resolution and see if it helps.
posted by damn dirty ape at 12:38 PM on May 10, 2010

You should be able to skip the Brother software and scan from Image Capture, an Apple utility that should be on your computer.
posted by advicepig at 12:45 PM on May 10, 2010

Maybe try a firmware update on the Brother?
posted by sockpup at 5:41 PM on May 10, 2010