install shield... :(
May 5, 2010 1:27 PM   Subscribe

Install shield error! Can't install any programs!

I've just recently started getting this install shield error during set up with a large number of programs:

Error Code: -5004 : 0x80070002
Error Information:
>SetupDLL\SetupDLL.cpp (3085)
pAPP:Star Wars Battlefront II
@Windows Service Pack 2 (6002) BT_OTHER 0.0

It advises me to close other applications and finish previous setups; which I have done.

I've tried the google but I have gotten nowhere! Any advice on how to deal with this?
posted by Kudos to Computers & Internet (7 answers total)
Did you ever finish the install or uninstall for "Star Wars Battlefront II" ?
posted by yeoz at 1:48 PM on May 5, 2010

There's not much to work with here but it sounds like maybe a previous install failed somewhere in the middle and left behind a file or registry setting that is interfering with new installs.

Is the message always about Battlefront II or is that just representative of the error? If it is always the same message have you tried uninstalling Battlefront II using the Control Panel's Add / Remove Programs app.

You might also want to try a registry cleanup app. There are tons of free and pay ones available. I don't have a specific one to recommend off the top of my head. Maybe someone else here can think of a trusted one to try.
posted by Babblesort at 1:49 PM on May 5, 2010

Response by poster: I've never installed battlefront 2 before... and i've gone through and have found no traces whatsoever of it. I get the same error when i try to install anything which uses install shield...
posted by Kudos at 1:57 PM on May 5, 2010

Try uninstalling Installshield - it sounds like one program may have corrupted it somehow.

On my computer the files were stored in "C:\Program Files\Common Files\InstallShield".

The registry keys settings were stored under HKLM\Software\Installshield and HKCU\Software\Installshield.

As usual, back up anything important before you change things on your system.
posted by meowzilla at 3:17 PM on May 5, 2010

If you've never tried to install Battlefront 2, then this sounds like the work of some kind of virus, trojan, worm, malware, whatever you want to call it. A lot of malwares will try to prevent you installing new things, to keep you from trying to install an antivirus program to kill them.

Are you running an antivirus program? Has it been updated recently? Can you download and install stuff from Windows Update?
posted by ErikaB at 6:09 PM on May 5, 2010

Googling for "0x80070002 SetupDLL\SetupDLL.cpp" (minus the quotes) gives a few useful links:


McAfee Antivirus is running on the workstation and preventing the installation from initializing.

From here:

1. Go to:

2. Download the Update Manager, ignore the section about 'Uninstalling'
3. Follow the instructions to install the Update Manager, launch it, and then try to update the InstallShield installation package
4. Afterwards, restart your computer and attempt to install Oblivion

If that does not work

1. Click START
2. Type 'cmd' (without quotes). Right click the result at the top of the START menu and select 'Run as Administrator'
3. Type the following and press enter

del C:\program files\Common Files\InstallShield\*.*

4. Afterwards, close command prompt and restart your computer
5. Then attempt to install the game


* Open 'My Computer'
* Open the 'Program Files' folder
* Open the 'Common files' folder
* Look for the 'Installshield' folder and left click on it once
* Press F2 and scroll to the end of the line and put an X
* Press enter
* Try running the installer for the game again

and here compiles a long list of slightly different (but related) errors and their solutions.

Good luck!
posted by Admira at 6:51 PM on May 5, 2010

If you have System Restore turned on, you can use it to go back to before you started having this problem. (Start->all programs->accessories->system tools->system restore). System restore doesn't fix 100% of all problems but it does work a lot of the time and it's a snap to use.
posted by phoenixy at 8:32 PM on May 5, 2010

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