Recommendations for web based customer support service?
August 21, 2009 9:40 AM   Subscribe

Recommendations for web based customer support service?

Wonder if meta-folks have thoughts, suggestions, recommendations for web based customer support solutions?

Looking at: tenderapp.com, getsatisfaction.com, uservoice.com, zendesk.com... others?

Ideal solution incorporates: forum/knowledgebase for user to user Q and A, Trouble tickets for for C to B questions/suggestions, and simple un-intrusive widget for use on all pages of a site/app. Initial solution is for a new site/service with initially limited but active feedback.

Thanks in advance.
posted by specialk420 to Computers & Internet (2 answers total) 2 users marked this as a favorite
 
Response by poster: oh and btw - can I just say how sweet ask.metafilter is? Like a trusty uncle you can always go to for reasonable thoughtful advice.
posted by specialk420 at 9:51 AM on August 21, 2009


One that my current employer just deployed is HelpStream, and looking at it briefly it seems to fit what you are looking for. Several years ago I helped a prior employer deploy RightNow Technologies, although it appears that now they have rolled it into a full-blown CRM suite.
posted by scooterdog at 6:35 PM on August 21, 2009


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