Wordpress and Customer Service
April 8, 2012 3:07 AM Subscribe
Wordpress users: is the customer service still as shit as it used to be circa 2006-2007?
posted by divabat to Computers & Internet (15 answers total) 3 users marked this as a favorite
So the main reason I hate Wordpress with a passion and shudder when anyone recommends it to me is because I used to be on WP.com from 2006 to 2009 and encountered some of the worst customer service ever. Any suggestions would be met with derision by Matt who would snarl "go get your own server then", even if it's stuff that affected accessibility (such as printouts of WP.com blogs not coming out right). There was once a Wordpress Wank blog and I remembered being chewed out on there by Matt in the comments claiming I was "rude" and belligerent because I dared make a suggestion.
I have had to use Wordpress (the self-hosted version) for other people's projects and I haven't really been fond of it either - I found some tasks, such as embedding video links, much harder than it should be. But as I try to get my web presence back up and running I find that other options elude me. I still haven't found a working Tumblr clone
(I got chased off Tumblr by its rabid toxicity and if I return I'll certainly be spotted again) and while I love Textpattern the design options for it aren't great and I don't have the chops to come up with my own design or hire someone to do it for me. (I tried Posterous for a while but it was super buggy.)
I feel like I have to go back on Wordpress simply because more people develop for me, but I really don't want to be subjected to rubbish customer service again. Is there hope? Are there other options?