Help me convince my company to put Human Factors Engineering (or User Centered Design) into their software CMMI process.
July 7, 2008 5:25 PM Subscribe
I am trying to educate and convince my company of the value of incorporating Human Factors Engineering (aka Human Systems Integration or User Experience) and User Centered Design into their software engineering processes and the software lifecycle.
posted by Vegheadb4 to computers & internet (6 answers total) 6 users marked this as a favorite
I work for a software contractor company and we design and develop Windows and internet based software applications for the government. Most people know “sort of” what HFEs do but do not really understand what is involved or exactly how they can benefit. I am not even sure myself how to explain it to them since we have never really successfully incorporated any of the things I learned academically. As a “first step” in this education process I am going to give a presentation featuring the variety of activities that HFEs can do, how these activities directly affect/benefit them, and what they need to provide in order to get it. This last point is crucial. Even those that want HFE support do not know how to work it into the schedule and what to plan for. I am not much of a planner myself so I do not know what to tell them. I do not have much practical experience to use for examples or as a place to start.
I am looking for some resources (and personal recommendations, perhaps contacts) that can help me develop this presentation. I have only a couple of weeks (on my own time) to develop this presentation so I am looking for resources that will get me on my way fast - such as websites, articles, books, tutorial, etc. The following are the main areas I am researching:
• A list of the types of activities that is reasonable to expect from HFEs in my type of company.
• Given resource A, the development team can expect B from the HFE.
• In order to get B from an HFE, X resource must supply Y. (fill in the variables)
• Examples of similar companies and projects using HFE successfully.
Any advice, recommendations, or experiences would be appreciated. If you know of other forums that are more HFE/HCI focused, please let me know. We are a very process/CMMI directed company with a focus on software engineering, so if I can’t back up my recommendations with facts, data, and linear logic then they are just wild opinions from some crazy designer.