Help! My MacBook is now a MilkBook.
December 7, 2007 5:02 PM Subscribe
Spilled milk in my MacBook's keyboard, and the technician at Apple suggested I bend the rules to get it fixed or replaced. What does my warranty cover, anyway?
posted by gazole to computers & internet (17 answers total) 3 users marked this as a favorite
While I was away at work today, my 3 year old (bless him) spilled about 1/2 cup of milk into the keyboard of my new MacBook (purchased this past Sept.) It immediately powered off.
Then, my wife (bless her) unwittingly made things potentially much worse by attempting to turn it on several times and plugging it in, then using a hair dryer to attempt to hasten drying the milk. (It won't turn on.)
She called the Apple phone support 800 number, and the tech told her there's nothing they can do, that the warranty expires in 6 days, and that what she should do is buy the Apple Protection Plan, then send it in without telling them about the spill.
I found this information odd, to say the least. A little research online reveals that phone support is the "warranty" that expires next week, and the regular limited warranty is good until next September.
So my course of action to (hopefully) recover my computer or at least its data (what seems like my entire life) depends on a few things.
- Does the actual warranty status change 90 days after purchase of a MacBook? Would ponying up for the Apple Protection Plan change this?
- If we send it in to Apple for repair or replacement wouldn't they find it obvious there was a spill, and tell us we're out of luck?
- Is there any point to us taking the machine to the local Apple Store for a second opinion?
Where do we go from here? Thank you, MeFi, for any help you can offer.