we'd like to help you but please ddon't try to contact us
September 3, 2007 10:41 PM
My e-mail account is in never-never land. Help me get it out.
A couple of years ago my ex web designer recommended a hosting company and I signed on. I've had nothing but trouble and will switch hosting providers once my e-mail is up and running again.
The current problem is my mail box is full. They are supposed to send me a warning before it filled up completely, but they didn't. There is no phone support (th voice mailbox is full) and they do not respond to e-mails outside of their support ticket system. I can't access c-panel to delete mail or send a support ticket because my log-in isn't working. Of course the requests for lost/wrong password or user name help are sent to the same mailbox that's full. The only thing I haven't tried is to reregister using my alternative e-mail address which I think they'll reject because the address isn't linked to one of their hosting accounts. My last hope may be certified snail mail.
I do have e-mail addresses for the support technician and the administrator but so far there has been no response.
Any suggestions, I'm desperate.
A couple of years ago my ex web designer recommended a hosting company and I signed on. I've had nothing but trouble and will switch hosting providers once my e-mail is up and running again.
The current problem is my mail box is full. They are supposed to send me a warning before it filled up completely, but they didn't. There is no phone support (th voice mailbox is full) and they do not respond to e-mails outside of their support ticket system. I can't access c-panel to delete mail or send a support ticket because my log-in isn't working. Of course the requests for lost/wrong password or user name help are sent to the same mailbox that's full. The only thing I haven't tried is to reregister using my alternative e-mail address which I think they'll reject because the address isn't linked to one of their hosting accounts. My last hope may be certified snail mail.
I do have e-mail addresses for the support technician and the administrator but so far there has been no response.
Any suggestions, I'm desperate.
Send an email to their sales address. I'm sure they check that one.
posted by devilsbrigade at 10:45 PM on September 3, 2007
posted by devilsbrigade at 10:45 PM on September 3, 2007
And let this be a lesson to back up everything that's yours from everywhere it happens to be.
posted by devilsbrigade at 10:46 PM on September 3, 2007
posted by devilsbrigade at 10:46 PM on September 3, 2007
Odds are they have a reseller account: and therein lies your troubles.
They likely are reselling: hosting, registration, etc. They don't own any real hardware per se. You need to find a reason to get them to contact you ASAP; sales address is the key.
You *might* try contacting them (if possible) from their WHOIS entry.
I ran into a similar problem (Paid service, email included, problems (email down)...no response.) I figured I'd just be okay with 'losing' those emails. I started using Google Apps (free), moved my hosting there, and no more problem. Took about an hour to set up (with access to MX records.)
posted by filmgeek at 4:40 AM on September 4, 2007
They likely are reselling: hosting, registration, etc. They don't own any real hardware per se. You need to find a reason to get them to contact you ASAP; sales address is the key.
You *might* try contacting them (if possible) from their WHOIS entry.
I ran into a similar problem (Paid service, email included, problems (email down)...no response.) I figured I'd just be okay with 'losing' those emails. I started using Google Apps (free), moved my hosting there, and no more problem. Took about an hour to set up (with access to MX records.)
posted by filmgeek at 4:40 AM on September 4, 2007
This thread is closed to new comments.
That's bad form.
I think your only hope is to wait. Maybe the support technician or administrator will reply after the long weekend is over.
posted by fiTs at 10:44 PM on September 3, 2007