we'd like to help you but please ddon't try to contact us

September 3, 2007 10:41 PM

My e-mail account is in never-never land. Help me get it out.

A couple of years ago my ex web designer recommended a hosting company and I signed on. I've had nothing but trouble and will switch hosting providers once my e-mail is up and running again.

The current problem is my mail box is full. They are supposed to send me a warning before it filled up completely, but they didn't. There is no phone support (th voice mailbox is full) and they do not respond to e-mails outside of their support ticket system. I can't access c-panel to delete mail or send a support ticket because my log-in isn't working. Of course the requests for lost/wrong password or user name help are sent to the same mailbox that's full. The only thing I haven't tried is to reregister using my alternative e-mail address which I think they'll reject because the address isn't linked to one of their hosting accounts. My last hope may be certified snail mail.

I do have e-mail addresses for the support technician and the administrator but so far there has been no response.

Any suggestions, I'm desperate.

posted by Xurando to computers & internet (4 answers total)

Are you saying that they let you use the same email address for the 'forgot password' feature?

That's bad form.

I think your only hope is to wait. Maybe the support technician or administrator will reply after the long weekend is over.
posted by fiTs at 10:44 PM on September 3, 2007

Send an email to their sales address. I'm sure they check that one.
posted by devilsbrigade at 10:45 PM on September 3, 2007

And let this be a lesson to back up everything that's yours from everywhere it happens to be.
posted by devilsbrigade at 10:46 PM on September 3, 2007

Odds are they have a reseller account: and therein lies your troubles.

They likely are reselling: hosting, registration, etc. They don't own any real hardware per se. You need to find a reason to get them to contact you ASAP; sales address is the key.

You *might* try contacting them (if possible) from their WHOIS entry.

I ran into a similar problem (Paid service, email included, problems (email down)...no response.) I figured I'd just be okay with 'losing' those emails. I started using Google Apps (free), moved my hosting there, and no more problem. Took about an hour to set up (with access to MX records.)
posted by filmgeek at 4:40 AM on September 4, 2007