A "hairy" situation over pizza...
August 10, 2007 6:29 PM Subscribe
If a manager of a restaurant blatantly lies to you, what do you do? Should I continue eating at this local pizza place, or take my business elsewhere?
posted by MaHaGoN to Human Relations (26 answers total)
A few of my friends were eating at a local pizza place. They are regular patrons at this restaurant, often times eating there a few times a week. The pizza's good, it's close by, and it's been a favorite of ours for a while. That being said, the manager knows us, and even mentions when we haven't been in for an extended period of time.
Hair was floating in one of the sodas. It was obvious, and identified as none of my friends due to its length and color. So, my friend walks over to the manager and hands him the cup and tells him of the hair. The manager proceeds to dig into the cup with a fork, removing a chunk of ice which the hair was frozen partially inside. He claims it was just a "trick of the eye" and that there was no actual hair.
How should my friend have responded to finding this hair in his soda? Do we forgive the manager and continue eating at one of our favorite pizza places even though he lied to our faces, just to save the cost of a dirt cheap soda? Is there any reason why he wouldn't just say sorry and offer a new soda? Should we just forget it ever happened and continue eating there like it's fine, even though it bothers us?
For the record, there would be absolutely no problem had he just offered us a new soda. Mistakes happen, people are hairy, and a stray hair is understandable. It's the lying to our faces thats the problem.