Help! Mac! (my wife!)

April 3, 2007 6:06 PM

My wife cannot get online with her Mac. The problem has been persistent ever since she got back from Central America. Any suggestions?

When she does try to log on, her web browser says this:

--------------------------------------------------------------------------------
Problem Report - Access denied to system because of URL Filter Configuration

Message ID - FILTER_DENIED

Problem Description - Request denied, as specified in the local filter configuration.

Possible Solution - Contact your network team if this problem persists.
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My knowledge of computers, particularly macs, is limited, at best. Any sort of helpful tips or walk-thru's would be greatly appreciated.

Thanks.

//and no its not the router... all other puters work fine.

posted by rare_g to computers & internet (8 comments total)

oh... she is using the firefox browser and no longer has any other browser.
posted by rare_g at 6:07 PM on April 3, 2007

This happens with every website she tries to access? Or just a few?
posted by cerebus19 at 6:15 PM on April 3, 2007

Check the proxy configurations (preferences->Advanced->Network->settings) in firefox 2 - see if she has one set.
posted by These Premises Are Alarmed at 6:16 PM on April 3, 2007

every website.... but she is saying her skyppe still works....????
posted by rare_g at 6:16 PM on April 3, 2007

she doesn't have firefox 2 (1.5.0.7).... so this "(preferences->Advanced->Network->settings)" didn't work....
posted by rare_g at 6:19 PM on April 3, 2007

Well, somewhere in preferences is a proxy setting. Make sure you have none set.
posted by These Premises Are Alarmed at 6:32 PM on April 3, 2007

Thanks! You make me look smarter than i am!
posted by rare_g at 6:36 PM on April 3, 2007

And if you're going to shuttle back and forth between somewhere that needs a proxy and somewhere that doesn't, the SwitchProxy extension is very useful. Turn off its enormous toolbar and just use the unobtrusive popup menu installed in the status bar instead.
posted by flabdablet at 9:01 AM on April 4, 2007